Steel Authority of India Limited
Central Marketing Organisation
Dear Customer ,
Give us your feedback to serve you better ...
General Enquiry : Feedback Form ( for existing customers)
Select Location * :           FeedBack Month : January , 2012 .
Branch Party Code * :/
AIPC Code * : *(Kindly obtain this code from respective branch)
Party Name * :
Contact Info * :Name
  : Ph Mob E-mail id
Sr.No Parameter Description Service Index
Delivery release order related
1 Service related to issuance of order
Best Better Good Average Poor
2 Material supply confirming to requirement
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3 Information on order status
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Enquiry related
4 Handling of enquiry
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5 Response time
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6 Lead time taken for supply
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Finance related
7 Issuance of credit notes
Best Better Good Average Poor
8 Refund of credit balances
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9 Reconciliation of customer accounts
Best Better Good Average Poor
Post operations
10 Inspection of quality complaints(qc)
Best Better Good Average Poor
11 Replacement of material of quality complaint
Best Better Good Average Poor
12 Refund time for quality compliant
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Quality of material
13 Quality
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14 Dimensional tolerance
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15 Surface finish
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16 Packing
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Warehouse related
17 Time taken for truck turnaround
Best Better Good Average Poor
18 Issuance of test certificate
Best Better Good Average Poor
19 General assistance at warehouse
Best Better Good Average Poor
SUGGESTIONS/OPINION:
:
Software Development Centre, Hyderabad,