Delivery release order related |
1 |
Service related to issuance of order |
|
2 |
Material supply confirming to requirement |
|
3 |
Information on order status |
|
Enquiry related |
4 |
Handling of enquiry |
|
5 |
Response time |
|
6 |
Lead time taken for supply |
|
Finance related |
7 |
Issuance of credit notes |
|
8 |
Refund of credit balances |
|
9 |
Reconciliation of customer accounts |
|
Post operations |
10 |
Inspection of quality complaints(qc) |
|
11 |
Replacement of material of quality complaint |
|
12 |
Refund time for quality compliant |
|
Quality of material |
13 |
Quality |
|
14 |
Dimensional tolerance |
|
15 |
Surface finish |
|
16 |
Packing |
|
Warehouse related |
17 |
Time taken for truck turnaround |
|
18 |
Issuance of test certificate |
|
19 |
General assistance at warehouse |
|