केन्द्रीय विपणन संगठन

Central Marketing Organisation (CMO)

Dear Customer !

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Feedback Form
Sr No. Parameter Description Service Index
Delivery release order related
1 Service related to issuance of order
2 Material supply confirming to requirement
3 Information on order status
Enquiry related
4 Handling of enquiry
5 Response time
6 Lead time taken for supply
Finance related
7 Issuance of credit notes
8 Refund of credit balances
9 Reconciliation of customer accounts
Post operations
10 Inspection of quality complaints(qc)
11 Replacement of material of quality complaint
12 Refund time for quality compliant
Quality of material
13 Quality
14 Dimensional tolerance
15 Surface finish
16 Packing
Warehouse related
17 Time taken for truck turnaround
18 Issuance of test certificate
19 General assistance at warehouse
Position Region Office Address Email Id
RM North 17th Floor, Scope Minar, North Tower, Laxmi Nagar Distt. Centre, DELHI rmnr.cmo@sail.in
East Ispat Bhawan 3rd Floor, 40 J L Nehru Road,Kolkata rmer.cmo@sail.in
West The Metropolitan, 8th & 9th Floors, Bandra-Kurla Complex, Bandra (East), Mumbai 400 051 rmwr.cmo@sail.in
South No.5 K H Road, Chennai 600 034 rmsr.cmo@sail.in