| Delivery release order related |
| 1 |
Service related to issuance of order |
|
| 2 |
Material supply confirming to requirement |
|
| 3 |
Information on order status |
|
| Enquiry related |
| 4 |
Handling of enquiry |
|
| 5 |
Response time |
|
| 6 |
Lead time taken for supply |
|
| Finance related |
| 7 |
Issuance of credit notes |
|
| 8 |
Refund of credit balances |
|
| 9 |
Reconciliation of customer accounts |
|
| Post operations |
| 10 |
Inspection of quality complaints(qc) |
|
| 11 |
Replacement of material of quality complaint |
|
| 12 |
Refund time for quality compliant |
|
| Quality of material |
| 13 |
Quality |
|
| 14 |
Dimensional tolerance |
|
| 15 |
Surface finish |
|
| 16 |
Packing |
|
| Warehouse related |
| 17 |
Time taken for truck turnaround |
|
| 18 |
Issuance of test certificate |
|
| 19 |
General assistance at warehouse |
|
